Returns Policy

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

Step 1: Send us an email to info@barau.bio indicating your order number and the reason for the return.

Step 2: We will send you the instructions to make the return.

Step 3: Pack the product in its original packaging (unopened) and send it to:

Barau by Bibi GmbH
Landshuter Str. 55
84030 Ergolding
Germany

• Products must be unopened and in their original packaging.
• Opened or used products cannot be returned for hygiene reasons.
• The customer bears the cost of return shipping.
• The refund will be made within a maximum of 14 days from receipt of the product.

If you receive a defective or damaged product, contact us immediately at info@barau.bio.

In this case, we will cover the shipping costs and send you a replacement product or issue a full refund.

For any questions about returns:

Email: info@barau.bio

Business Hours: Monday - Friday: 9:00 AM - 6:00 PM