Terms of service

Table of contents
    1. Scope 
    2. Conclusion of contract 
    3. Right of withdrawal 
    4. Prices and payment terms 
    5. Delivery and shipping terms, returns
    6. Retention of title 
    7. Liability for defects (warranty) 
    8. Applicable law 
    9. Redemption of gift and promotional vouchers 
    10. Dispute resolution 

1. Scope

The following General Terms and Conditions (GTC) apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.

An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

These GTC apply accordingly to contracts for the delivery of vouchers, unless otherwise provided in this respect.

2. Conclusion of contract

The product descriptions contained in the seller's online shop do not constitute binding offers on the part of the seller, but serve as an invitation to the customer to submit a binding offer.


The customer can submit the offer via the online order form integrated into the seller's online shop. After placing the selected goods in the virtual cart and going through the electronic ordering process, the customer submits a legally binding contractual offer in respect of the goods contained in the cart by clicking the button that completes the ordering process. The customer can also submit the offer to the seller by email, via the online contact form or by telephone.


The seller can accept the customer's offer within five days,
    • by sending the customer a written order confirmation or an order confirmation in text form (fax or email), in which case receipt of the order confirmation by the customer is decisive, or 
    • by delivering the ordered goods to the customer, in which case receipt of the goods by the customer is decisive, or 
    • by requesting the customer to pay after they have placed their order. 


If several of the above alternatives apply, the contract is concluded at the time at which one of the above alternatives first occurs. The period for accepting the offer begins on the day after the customer sends the offer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this is deemed to be a rejection of the offer, with the result that the customer is no longer bound by their declaration of intent.


If a payment method offered by PayPal is selected, payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal User Agreement, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the customer does not have a PayPal account – subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer pays using a payment method offered by PayPal that can be selected in the online ordering process, the seller hereby declares acceptance of the customer's offer at the time the customer clicks the button that completes the ordering process.


When an offer is submitted via the seller's online order form, the text of the contract is stored by the seller after the contract has been concluded and sent to the customer in text form (e.g. email, fax or letter) after the customer has sent their order. The seller does not make the text of the contract available beyond this. If the customer has set up a user account in the seller's online shop before sending their order, the order data is archived on the seller's website and can be accessed by the customer free of charge via their password-protected user account by entering the corresponding login details.
Before submitting the order bindingly via the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means of better identifying input errors can be the browser's zoom function, which enlarges the display on the screen. Within the electronic ordering process, the customer can correct their entries using the usual keyboard and mouse functions until they click the button that completes the ordering process.


Only the German language is available for concluding the contract.


Order processing and contact usually take place by email and automated order processing. The customer must ensure that the email address they provide for order processing is correct, so that the emails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller with order processing can be delivered.

3. Right of withdrawal

Consumers are generally entitled to a right of withdrawal.

Further information on the right of withdrawal can be found in the seller's withdrawal policy.

4. Prices and payment terms

Unless otherwise stated in the seller's product description, the prices given are total prices that include statutory VAT. Any additional delivery and shipping costs are stated separately in the respective product description.


For deliveries to countries outside the European Union, further costs may be incurred in individual cases for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs in relation to the transfer of money may also be incurred if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.


The payment option(s) will be communicated to the customer in the seller's online shop.


If payment in advance by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed on a later due date.


If a payment method offered via the payment service "PayPal" is selected, payment is processed via PayPal, whereby PayPal may also use the services of third-party payment service providers for this purpose. If the seller also offers payment methods via PayPal in which the seller makes an advance performance to the customer (e.g. purchase on account or payment in instalments), the seller assigns its payment claim in this respect to PayPal or to the payment service provider commissioned by PayPal and specifically named to the customer. Before accepting the seller's declaration of assignment, PayPal or the payment service provider commissioned by PayPal carries out a credit check using the transmitted customer data. The seller reserves the right to refuse the customer the selected payment method in the event of a negative result of the check. If the selected payment method is approved, the customer must pay the invoice amount within the agreed payment period or at the agreed payment intervals. In this case, the customer can only make payment with debt-discharging effect to PayPal or the payment service provider commissioned by PayPal. However, even in the event of the assignment of the claim, the seller remains responsible for general customer enquiries, e.g. regarding the goods, delivery time, shipping, returns, complaints, declarations of withdrawal and returns of goods, or credit notes.


If a payment method offered via the payment service "Shopify Payments" is selected, payment is processed via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments are communicated to the customer in the seller's online shop. To process payments, Stripe may use further payment services, for which special payment terms may apply, to which the customer may be separately referred. Further information on "Shopify Payments" is available online at https://www.shopify.com/legal/terms-payments-de.


If a payment method offered via the payment service "Klarna" is selected, payment is processed via Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna"). 

We offer free shipping on orders of €49 or more.

We only deliver by shipping. Unfortunately, it is not possible to collect the goods in person.

The ordered goods can only be returned unopened and with an intact seal within 14 days of purchase
– the full purchase price of the items will be refunded. You bear the costs of return shipping.

Return address:

Logiful GmbH

c/o BARAU by Bibi GmbH
Gewürzstr. 6 
D-06231 Bad Dürrenberg

5. Delivery and shipping terms, returns

If the seller offers shipping of the goods, delivery is made within the delivery area specified by the seller to the delivery address given by the customer, unless otherwise agreed. When processing the transaction, the delivery address given in the seller's order processing is decisive, and shipping costs are charged.


If delivery of the goods fails for reasons for which the customer is responsible, the customer bears the reasonable costs incurred by the seller as a result. With regard to the costs of the outbound shipment, this does not apply if the customer effectively exercises their right of withdrawal. If the customer effectively exercises the right of withdrawal, the provision made in this respect in the seller's withdrawal policy applies to the return costs.


If the customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the goods sold passes to the customer as soon as the seller has handed over the item to the forwarding agent, the carrier or the other person or institution designated to carry out the shipment. If the customer acts as a consumer, the risk of accidental loss and accidental deterioration of the goods sold generally only passes to the customer when the goods are handed over to the customer or to a person authorised to receive them. By way of derogation, the risk of accidental loss and accidental deterioration of the goods sold also passes to consumers as soon as the seller has handed over the item to the forwarding agent, the carrier or the other person or institution designated to carry out the shipment, if the customer has commissioned the forwarding agent, the carrier or the other person or institution designated to carry out the shipment and the seller has not previously named this person or institution to the customer.


The seller reserves the right to withdraw from the contract in the event of incorrect or improper delivery by its own suppliers. This only applies if the non-delivery is not the seller's responsibility and the seller has concluded a specific hedging transaction with the supplier with due care. The seller will make every reasonable effort to obtain the goods. If the goods are unavailable or only partially available, the customer will be informed without delay and the consideration will be refunded without delay.
Collection in person is not possible for logistical reasons. 


Vouchers are provided to the customer by email.


The ordered goods can only be returned unopened and with an intact seal within 14 days of purchase. If the goods are unopened and the security seal is intact, the full purchase price of the items will be refunded, provided the above deadline has been met. The costs of return shipping are always borne by the customer.

Return address:

Logiful GmbH
c/o BARAU by Bibi GmbH
Gewürzstr. 6
D-06231 Bad Dürrenberg

6. Retention of title

The goods remain our property until paid for in full.

7. Liability for defects (warranty)

The seller is liable to the customer for all contractual, quasi-contractual and statutory claims, including claims in tort, for damages and reimbursement of expenses, as follows:
The seller is liable without limitation on any legal grounds
    • in the event of intent or gross negligence, 
    • in the event of intentional or negligent injury to life, body or health, 
    • on the basis of a guarantee promise, unless otherwise provided in this respect, 
    • on the basis of mandatory liability, such as under the Product Liability Act. 


If the seller negligently breaches an essential contractual obligation, liability is limited to the foreseeable damage typical for the contract, unless there is unlimited liability in accordance with the preceding paragraph. Essential contractual obligations are obligations that the contract imposes on the seller according to its content in order to achieve the purpose of the contract, the fulfilment of which makes the proper performance of the contract possible in the first place, and on the observance of which the customer may regularly rely.
Otherwise, any liability of the seller is excluded.


The above liability provisions also apply with regard to the seller's liability for its vicarious agents and legal representatives.

8. Applicable law

The law of the Federal Republic of Germany applies to all legal relationships between the parties, excluding the laws on the international sale of movable goods. For consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.

9. Redemption of gift and promotional vouchers

Vouchers that can be purchased via the seller's online shop (hereinafter "gift vouchers") can only be redeemed in the seller's online shop, unless otherwise stated on the voucher.


Gift vouchers and remaining balances of gift vouchers can be redeemed until the end of the third year after the year in which the voucher was purchased. Remaining balances are credited to the customer until the expiry date.
Gift vouchers can only be redeemed before the ordering process is completed. Subsequent offsetting is not possible.


Only one gift voucher can be redeemed per order.
Gift vouchers can only be used to purchase goods and not to purchase further gift vouchers.


If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to pay the difference.


The balance of a gift voucher is neither paid out in cash nor does it bear interest.
The gift voucher is transferable. The seller can make payment with discharging effect to the respective holder who redeems the gift voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent lack of knowledge of the lack of entitlement, the legal incapacity or the lack of authority of representation of the respective holder.

For claims based on damage caused by us, our legal representatives or vicarious agents, we are always liable without limitation

  • in the event of injury to life, body or health,

  • in the event of an intentional or grossly negligent breach of duty,

  • in the event of guarantee promises, where agreed, or

  • insofar as the scope of application of the Product Liability Act applies.

In the event of a breach through slight negligence by us, our legal representatives or vicarious agents of essential contractual obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the contractual partner may regularly rely (cardinal obligations), liability is limited in amount to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected.


Otherwise, claims for damages are excluded.

10. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

The Terms and Conditions have been created with the Trusted Shops Legal Text Generator in cooperation with Wilde Beuger Solmecke Rechtsanwälte.